Lightbulb moment: “It was the first time I was really coming to the core of who I was, what I’ve gone through, and it was such a relief...

Lightbulb moment: “Inspiration came in a heartbeat the moment we realised, for the first time, that our customers were banking almost...

“[Our team] executed the ideas flawlessly, without compromise and achieved an immediate income increase from appeals of 139% over the...